QUALITY POLICY & GUARANTEE

 

We are confident that our ability to do the job cannot be questioned. We are so certain that if you bring your car to us for service we will do the job properly that we make the following offer.

If we carry out a service on your vehicle and fail to carry out any of the items detailed on the service schedule that will be handed to you at the end, or carry these items out incorrectly we will refund the total labour content of the service and rectify the problem.

The company has a fully functioning quality system based around the requirements of BS EN ISO9000. However a new impetus has been given to quality and customer care by that most prestigious of bodies the British Standards Institute (BSI). At the end of March 2006 we became one of the first companies in the country to achieve Kitemark Automotive approval. We are also a member of Kent Trading Standards 'Buy With Confidence' initiative.

 Unless agreed in advance all products and services are backed by a twelve months guarantee

The company policy is to give the customer the benefit of any doubt, and repair or replace faulty products as a matter of priority. Where a claim is rejected a full report is issued, and all evidence is retained for a third party assessment. We subscribe to an independent arbitration service, any customer can ask this organisation to investigate any problem with our service or goods, at no cost to them. Their conciliation service is non-partisan, and we have agreed to comply with their findings.

 

 

What the customers say! Click here

 

 

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Money back guarantee on service work.

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Access to the technician who worked on your car.

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No hidden charges.

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All costs explained.

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Friendly and honest staff.

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Clean workshop and reception area.

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Kitemark quality and service.

 

Call us on 01233  610014

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